ENTERPRISE MANAGEMENT...
SMS Enterprise Management services span the full information technology lifecycle. Our team can support the development of a turnkey system to provision and manage your information technology using a customizable framework of best practices and technologies. We also bring specialized services and expertise for the inception, design, implementation, virtualization, operation, and continual improvement of your assets and resources. SMS works successfully with customers across the federal government to optimize investments and implement information technology services standards.
SMS can provide many customized O & M packages to meet your specific needs. Our many years of experience in deploying small to large-scale enterprise data networks ensure that our solutions are scalable, future proof and manageable. Our customers are challenged with the reality of providing extensive IT customer services at minimum operational costs, key to meeting their business objectives.
In order to meet this objective, SMS offers unified enterprise management solutions that scale across technological and organizational boundaries, allowing our customers to realize unprecedented operational efficiencies. This Unified Network Management approach eliminates the need for separate operations and engineering organization silos which enable the consolidation of the disparate elements of the Operation/Business Support System (O/BSS). O/BSS ensures that our customers will be able to execute upon strategies such as network and operational convergence into teams capable of supporting a total Enterprise Management solution.
SMS' methodology makes frequent use of the principles outlined in the ITU-T Telecommunication Management Network (TMN) model, and attempts to operate within the process framework outlined in the Information Technology Infrastructure Library (ITIL). Recognizing that ITIL encompasses more than Incident and Problem Management, SMS methodology compliments the breadth of IT elements, which comprise the management areas outlined in ITIL. True end-to-end service assurance is essential to mitigating revenue leakage (i.e. asset management, stranded asset recovery etc.), realizing profit objectives, ensuring a favorable customer experience and ultimately satisfying their SLA's with those that they support.