ENTERPRISE MANAGEMENT SOLUTIONS...

SMS can provide many customized O&M packages to meet your specific needs. Our many years of experience in deploying enterprise-size data networks ensures that our solutions are scalable, future proof and manageable. Our customers are challenged with the reality of providing extensive IT customer service levels at minimum operational costs, key to meeting their business objectives.

In order to meet this objective, SMS offers single unified enterprise management solutions that scales across multiple technologies and organizational boundaries. has allowed our customers to realize unprecedented operational efficiencies. This Unified Network Management approach eliminates the need for separate silo operations and engineering organizations. Consolidation of the disparate elements of the Operation/Business Support System (O/BSS). O/BSS ensures that our customers will be able to execute upon strategies such as network and operational convergence into teams capable of supporting a total Pentagon ESM solution.

SMS’s methodology makes frequent use of the principles outlined in the ITU-T Telecommunication Management Network (TMN) model, and attempts to operate within the process framework outlined in the Information Technology Infrastructure Library (ITIL). Recognizing that ITIL encompasses more than incident and problem management, SMS methodology compliments the disparate IT elements, which comprise the management areas outlined in ITIL. True end-to-end service assurance is essential to mitigating revenue leakage (i.e. asset management, stranded asset recovery etc.), realizing profit objectives, ensuring a favorable customer experience and ultimately satisfying their SLA’s with those that they support.

The importance of a tightly integrated management solution cannot be overstated. The business and service benefits of such convergence is extensive and includes high service availability, more efficient and proactive operations, lower MTTR for faults, and the ability to support best-of-breed equipment from different vendors.