Scalability and Teamwork

SMS provides the expertise to expand our engineering initiatives into long-term service delivery. Our operations support focuses on continuously optimizing our customers’ systems, processes, and infrastructure while responding to their everyday IT needs. We hire and retain mission-focused engineers, analysts, administrators, technicians, and project managers who have the ability to interpret, assess, and perform to our customers’ missions, requirements, and goals. SMS supports our staff’s career development and pursuit of technical training and certifications through longstanding, top tier technology partnerships, as well best practices guidelines within IT Service Management and Project Management Body of Knowledge (PMBOK). In addition, our ISO and CMMI certified quality management system ensures our customer deliverables, performance, and risk are tracked, managed, and optimized.

Our operations case studies in microservices, event management, and unified communications each began as design, build, and engineering efforts that led to proficient and current operational support. Our proven performance shows expertise in various types of technologies and systems, each demonstrating the goal of improving our customers’ experiences and enhancing their enterprise.