McLean, VA | July 21, 2016 – SMS, a leading IT services provider and systems integration firm with 40 years of experience providing IT solutions to the Federal Government, announced today that it has achieved ISO/IEC 20000-1:2011 certification. This certification describes an integrated set of management processes, which form a service management system for the effective delivery of services to the business and its customers. ISO/IEC 20000 is aligned with and complementary to the process approach defined within ITIL (IT Infrastructure Library).
To achieve this certification, all IT Service Management (ITSM) processes must be adequately documented and demonstrated to an independent auditor to ensure that they are being executed based on documented policies, procedures and work instructions. The thorough audit process was conducted by an accredited independent auditor from SAI-Global.
“Our federal clients are demanding that their IT service providers share their commitment to quality by providing efficiency, value and managed processes,” said Juan Hernandez, SMS’ President. “Achieving this certification affirms SMS’ commitment to serving our federal clients,” added Mr. Hernandez.
SMS is a Veteran Owned business dedicated to making its clients successful by delivering talented people and mission critical, innovative IT solutions. Founded in 1976, the company has expertise in enterprise IT architecture planning, design and implementation; cyber security; data center design, continuity of operations/disaster recovery planning and deployment; enterprise resource planning; warehousing and logistics; IT systems; strategic management consulting; systems engineering; unified communications; continuous monitoring and wireless solutions.
Headquartered in McLean, Virginia, SMS is ISO 9001:2008 and ISO 20000-1:2011 registered; and CMMI Level 3 DEV and Level 3 SVC appraised. For additional information on SMS, visit www.sms.com.