Program Management

Optimize Customers’ Systems, Processes, and Infrastructure, While Supporting IT Needs

Personnel and Engineering Experts

We Deliver Uninterrupted Support Because We Hire and Retain the Most Qualified Leaders

SMS provides the expertise to expand our engineering initiatives into long-term service delivery. Our operations support focuses on continuously optimizing our customers’ systems, processes, and infrastructure while responding to their everyday IT needs.

We hire and retain mission-focused engineers, analysts, administrators, technicians, and project managers who have the ability to interpret, assess, and perform to our customers’ missions, requirements, and goals.

SMS supports our staff’s career development and pursuit of technical training and certifications through longstanding, top tier technology partnerships, as well best practices guidelines within IT Service Management and Project Management Body of Knowledge (PMBOK). In addition, our ISO and CMMI certified quality management system ensures our customer deliverables, performance, and risk are tracked, managed, and optimized.

Polygon 1

Program Management

With an industry-leading advanced training program, SMS invests in our employees so that you receive a better IT leader to keep the customer advancing at the cutting-edge.

  • Acquisition Planning
  • Logistics Management
  • Secure Supply Chain
  • Financial Management
  • Process Improvement
  • Strategic Planning
  • Risk Management
  • Warehouse Operations

IT Service Management

How IT Service Management (ITSM) is implemented differs between organizations, and at SMS we offer tested and proven solutions to delivering hardened, secure, and reliable information technology.

  • Event Management
  • Configuration Management
  • Service Desk Operations
  • Training Services
  • Disaster Recovery / COOP
  • Performance Management
  • Communications Support
  • Systems Administration
  • Network Administration
  • Data Management & Administration

Interested In a Career With SMS?

SMS is known not only for our reputation of technical excellence but also for our passionate and knowledgeable staff. We are continuously looking for talented, motivated individuals who want to become part of a dynamic team with an established track record of supporting the federal government.