Managed IT Services Packages

Structured Packages for Targeted Results​

Our managed IT packages are structured, low-risk ways to move forward with IT projects and initiatives without committing to a long-term arrangement before you are ready.

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A Surefire Way to Keep Work Moving

IT infrastructure, cloud, and technology initiatives often stall for familiar reasons. Teams are busy keeping systems running. Specialized expertise is needed, but not available internally. Priorities compete, and important work gets delayed or pushed aside.

SMS created these packages to address those moments directly.

Our managed services packages are scoped in advance, delivered within a defined timeframe, and focused on producing your desired outcomes.

Our Packages, Designed for Your Progress

Platform Accelerator

10 Hours

A small but focused engagement

Platform Accelerator is built for short, well-defined engagements where progress is needed quickly. It is often the first step for organizations exploring managed IT services packages without committing to a longer engagement.

Timeframe: 1 to 2 weeks
Prerequisites: A problem to assess, with scope refined during the engagement

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Example Deliverables

  • Focused technical recommendations
  • Small-scale Infrastructure as Code components
  • Architecture guidance and supporting documentation
  • Direct problem-solving on a defined scope

Typical Use Cases

  • Architecture reviews and recommendations
  • Targeted data protection or endpoint protection improvements
  • Validation of an approach before wider rollout
  • Resolving a specific issue that has stalled delivery

Ideal For

  • Teams evaluating SMS before a larger partnership
  • Small technical challenges that are blocking progress
  • Proof-of-concept work or targeted assessments
  • Situations where internal staff lack time or specific expertise

Platform Plus

40 Hours

Structured delivery for projects that need depth and follow-through

Platform Plus supports larger initiatives that require more coordination, stronger foundations, and documented outcomes. It fits organizations that want defined results without shifting into a full monthly fee model.
Timeframe: 2 to 4 weeks
Prerequisites: Stakeholder alignment and required access

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Example Deliverables

  • Complete Infrastructure as Code implementations
  • CI/CD pipeline setup
  • Security hardening and configuration updates
  • Knowledge transfer sessions
  • Runbooks and operational guides

Typical Use Cases

  • Environments designed to support monitoring and management
  • Improvements that reduce operational strain and response time
  • Systems prepared for future remote support or ongoing services

Ideal For

  • Infrastructure modernization projects
  • Landing zone implementations
  • Security and compliance improvements
  • Well-Architected Reviews with remediation
  • Multi-component system builds

Platform On-Demand

Custom

Tailored engagements for complex or ongoing needs

Platform On-Demand is designed for work that cannot be boxed into a fixed scope. These engagements are shaped through discovery and adjusted as requirements become clearer.
Timeframe: Variable
Prerequisites: Discovery to define requirements and estimate effort

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Example Deliverables

  • Engagements begin with a discovery phase
  • Scope, timelines, and pricing models are defined based on findings
  • Deliverables are tailored to operational and technical priorities

Typical Use Cases

  • Backup and disaster recovery planning
  • Business continuity support
  • Remote monitoring and proactive system oversight
  • Long-term monitoring and management strategies

Ideal For

  • Organizations with complex environments or regulatory demands
  • Large-scale migrations
  • Multi-account and multi-environment setups
  • Compliance-driven programs
  • Long-term modernization initiatives
  • Projects that require ongoing involvement

Find the Right Starting Point

SMS offers these packages to give organizations a clear starting point. You know what you are getting, how long it will take, and what the result should be.

Rather than open-ended managed IT packages, these engagements are designed around your business’s specific needs. That might include stabilizing systems that support business operations, addressing gaps related to data protection or business continuity, or completing work your team does not have the time or depth to handle right now.

No matter your needs, all our engagements include built-in security best practices, documentation and knowledge transfers, and close team collaborations throughout.

The goal is straightforward: deliver useful work, reduce delays, and leave you in a better position for whatever comes next.

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