McLean, VA | July 31, 2015 – SMS, a leading IT services provider and systems integration firm with nearly 40 years of experience providing IT solutions to the Federal Government, announced today that it has achieved a Customer Satisfaction Excellence Gold Star from Cisco. This designation recognizes SMS for delivering outstanding customer service to customers in the United States.
“SMS has consistently achieved the Customer Satisfaction Excellence Gold Star designation since becoming a Cisco Gold Partner in 2003,” stated Ben Friedman, SMS Director of Operations. “Superior delivery is our top priority, and this recognition validates we are meeting that goal, and our customers view us as a trusted partner. We look forward to continuing our close relationship with Cisco, which began twenty-five years ago.
Cisco measures the customer satisfaction levels achieved by its Gold, Silver, and Premier Certified partners based on regional target goals, providing a weighted average of a partner’s pre- and post-sales support over a rolling 12-month period. Partners that achieve outstanding customer satisfaction are awarded the Customer Satisfaction Excellence Gold Star and can be found using the advanced search menu in the Cisco Partner Locator.
The Cisco Resale Channel Program provides a framework for partners to build the sales, technical, and Cisco Lifecycle Services skills required to deliver Cisco solutions to end customers. Through the program’s specializations and certifications, Cisco recognizes a partner’s expertise in deploying solutions based on Cisco advanced technologies and services. Using a third-party audit process, the program validates partner qualifications such as technology skills, business best practices, customer satisfaction, and presales and post-sales support capabilities – critical factors in choosing a trusted partner.
Find More Information Online: Cisco Certified Partners Customer Satisfaction
SMS is a Veteran Owned business dedicated to making its clients successful by delivering talented people and mission critical, innovative IT solutions. Founded in 1976, the company has expertise in enterprise IT architecture planning, design and implementation; cyber security; data center design, continuity of operations/disaster recovery planning and deployment; enterprise resource planning; warehousing and logistics; IT systems; strategic management consulting; systems engineering; unified communications; continuous monitoring and wireless solutions.
Headquartered in McLean, Virginia, SMS is ISO 9001:2008 registered and CMMI Level 3 DEV and Level 2 SVC appraised. For additional information on SMS, visit www.sms.com.
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