SMS Press Releases

SMS Announces Cisco Channel Customer Satisfaction Excellence Award

McLean, VA | August 5, 2013 – SMS, a leading IT services provider and systems integration firm with nearly 40 years of experience providing IT solutions to the Federal Government, announced today that it has been recognized by Cisco for achieving the Cisco Channel Customer Satisfaction Excellence designation.

The Cisco Channel Customer Satisfaction Excellence designation recognizes outstanding customer satisfaction based upon the customer satisfaction results captured in the Cisco Partner Access Online tool. Each January and July, Cisco acknowledges partners who have the highest customer satisfaction rating within each geographic region. Additional information about the Cisco Channel Customer Satisfaction Excellence designation is available at

“SMS is honored to be awarded this distinction from Cisco,” said Ben Friedman, Director of Operations and Partner Strategy. “As a Cisco Gold Partner, we place a high value upon our long-term relationship — 2012 was a solid year for our Cisco business and we expect continued growth in 2013 and beyond. Attention to customer satisfaction is a critical element of our mutual success,” added Friedman.

“Superior customer satisfaction is a core value that both SMS and Cisco share,” said SMS’ President, Juan Hernandez. “Our strategic partnership with Cisco plays a key role in our dedication to providing our federal customers with the highest quality IT solutions and services available in the marketplace,” added Hernandez.

About SMS

SMS is a Veteran Owned business dedicated to making its clients successful by delivering talented people and mission critical, innovative IT solutions. Founded in 1976, the company has expertise in enterprise IT architecture planning, design and implementation; cyber security; data center design, continuity of operations/disaster recovery planning and deployment; enterprise resource planning; warehousing and logistics; IT systems; strategic management consulting; systems engineering; unified communications; continuous monitoring and wireless solutions.

Headquartered in McLean, Virginia, SMS is ISO 9001:2008 registered and CMMI Level 3 DEV and Level 2 SVC appraised. For additional information on SMS, visit


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